As technology solution providers, we often consult with our customers and prospects about their current technology landscape and business challenges. A question that often comes up is if they should replace their legacy TDM phone system. We hear, “We have a dial tone and it works so why replace it?” or customers say, “Isn’t a VoIP system complex and costly?” Let me clear up these questions and misperceptions.
While the basic functionality of a phone system is dial tone to make phone calls, today’s VoIP and Unified Communications solutions provide so much more. VoIP systems not only provide call connectivity, they deliver communication and productivity features that eliminate communication bottle necks and allow small and mid-size businesses to gain a competitive edge.
Features such as Single Number Reach allow you to publish one phone number that will reach you wherever you are located and on whatever device. Executives that travel or sales individuals that are often on the road can be easily reached. Presence indicators allow colleagues to see who is available to take a customer call or to quickly answer a question. These VoIP and Unified Communication features allow businesses to streamline communications, speed up decisions and improve productivity.
Several years ago, VoIP solutions were being adopted by primarily enterprise and public sector entities and since then the perception in the market place is that these solutions are too complex and costly for mid-size businesses’. Recently, Cisco Systems has developed a line of Business Edition solutions which are purpose-built, single box appliances specifically for this market. Small and mid-size organizations now have access to superior call performance and productivity tools of large enterprise companies.
These integrated server and voice gateway appliances provide voice, mobility, messaging and voice gateway services on a single appliance for reduced costs and ease-of-use.
Business Edition VoIP solutions deliver:
- Voicemail
- Conferencing
- Auto Attendant
- Call Control Features- Park, Hold Calls, etc.
- Single Number Reach
- Extension Mobility
- Presence
- Video Collaboration
- SIP Trunking Capabilities
- Simple Web-based Administration
- All-in-One Appliance
- Portfolio of Phones Available
- Soft Phone Support
- Cisco WebEx Web Conferencing Support
- Future Upgradability
If complexity and affordability were holding you back, now you can upgrade to a VoIP solution and obtain tools for better communication and increased productivity. AMS.NET can deliver solutions built for the mid-market that are affordable and provide enterprise-class functionality and the foundation of Unified Communications.
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