Technology runs business and some may argue runs the world! Organizations large or small invest in computers, data networks, applications and other technology to run their business. A communication system is also a critical component of business operations. Just as you refresh computers and servers or upgrade applications, you should assess and upgrade your voice and phone system to support scalability and worker productivity.
Companies upgrade their phone system to a VoIP or Unified Communications solution for a variety of reasons including mobility features to support remote and mobile workers, presence and single number reach to improve productivity, call center, web conferencing and more. In addition to communication and productivity reasons, there are 5 main triggers that prompt organizations to move to a VoIP phone system.
- Upgrading Your Data Network
VoIP (Voice-over-Internet Protocol) is the transmission of voice traffic over the data network. If an organization is upgrading their data network with new routers, switches or upgrading their ISP connection, they may want to consider moving to a VoIP phone system. By coordinating these projects, you can ensure that your network equipment has the proper QoS and your pipe is sufficient to handle both data and voice traffic.
- Moving Locations
During a move, network cabling has to be coordinated, ISP service need to be ordered among other technology considerations. Coordinating these services and making these decisions once makes your VoIP implementation easier.
- Merger or Acquisition
Often one of the biggest challenges in a merger or acquisition is merging the two companies resources including employees, locations and technology. Consideration of a VoIP system makes sense at a time when you are replacing equipment and making technology investments.
- Obsolete Equipment
One of the most common triggers to moving to a VoIP system is existing equipment reaching end-of-life, end-of-support and becoming obsolete. Keeping outdated equipment that is no longer supported by the manufacturer becomes a costly prospect.
- Business Communication Problems
If an organization is experiencing call overload, an increase in contact center wait times, missed calls or employees are playing phone tag, a VoIP communication system might be warranted. In addition to solving business communication programs, a new system improves communication, streamlines processes and increases productivity.
If you haven’t already upgraded your traditional phone system to a VoIP system, it’s likely one of these trigger events will cause you to make the move in the near future. As you look for tools to get a competitive edge, existing equipment becomes obsolete or you experience one of the other VoIP implementation triggers, you’ll find that upgrading to a VoIP phone solution will allow you to run your business more efficiently.